Last Updated: 22/06/2026
At Veliro Travels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website and travel services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information when you:
- Submit an inquiry
- Request a quotation
- Make a booking
- Subscribe to newsletters
- Contact our team
- Complete online forms
Information may include:
- Full Name
- Email Address
- Phone Number
- Nationality
- Travel Dates
- Accommodation Preferences
- Passport Information (when required)
- Payment Information
- Travel Requirements
2. HOW WE USE YOUR INFORMATION
Your information may be used to:
Provide Travel Services
Process bookings, reservations, transportation arrangements, and travel planning services.
Customer Support
Respond to inquiries and provide assistance before, during, and after your trip.
Improve Our Services
Analyze customer preferences and improve our travel experiences.
Marketing Communications
Send travel offers, newsletters, and promotional updates (only when consent has been provided).
Legal Compliance
Meet legal, regulatory, and operational requirements.
3. BOOKING INFORMATION
To arrange travel services, we may require information necessary for:
- Hotel Reservations
- Airport Transfers
- Tour Arrangements
- Transportation Services
- Travel Documentation Support
Failure to provide required information may affect our ability to deliver services.
4. PAYMENT SECURITY
Veliro Travels takes reasonable measures to protect payment information.
We do not store sensitive payment details beyond what is necessary for processing authorized transactions.
All payments are handled using secure and trusted payment methods.
5. SHARING OF INFORMATION
We do not sell, rent, or trade personal information.
Information may be shared only when necessary with:
Hotel Partners
For accommodation reservations.
Transportation Providers
For airport transfers and travel arrangements.
Tour Guides & Activity Operators
To deliver booked experiences.
Government Authorities
When legally required by applicable laws or regulations.
6. WEBSITE COOKIES
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Enhance user experience
Users may disable cookies through browser settings; however, some website features may not function properly.
7. DATA SECURITY
We implement reasonable technical and organizational measures to protect personal information against:
- Unauthorized Access
- Data Loss
- Misuse
- Alteration
- Disclosure
While we strive to maintain security, no internet transmission can be guaranteed completely secure.
8. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
Veliro Travels is not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of any third-party websites they visit.
9. MARKETING COMMUNICATIONS
With your permission, we may send:
- Travel Promotions
- Special Offers
- Newsletters
- Destination Updates
You may unsubscribe from marketing communications at any time.
10. DATA RETENTION
Personal information will be retained only for as long as necessary to:
- Provide Services
- Meet Legal Obligations
- Resolve Disputes
- Maintain Business Records
When information is no longer required, it will be securely deleted or anonymized.
11. YOUR RIGHTS
Depending on applicable laws, you may have the right to:
Access Your Information
Request details about personal information we hold.
Correct Information
Request corrections to inaccurate information.
Request Deletion
Request removal of personal information where legally permitted.
Withdraw Consent
Withdraw consent for marketing communications.
12. CHILDREN'S PRIVACY
Our services are not specifically directed toward children.
Personal information relating to minors may only be collected through parents, guardians, or authorized representatives for travel purposes.
13. INTERNATIONAL TRAVEL
Certain travel services may require sharing information with international suppliers and service providers.
By booking travel services, you consent to such transfers when necessary for service delivery.
14. CHANGES TO THIS PRIVACY POLICY
Veliro Travels reserves the right to modify this Privacy Policy at any time.
Updates will be published on this page and become effective immediately upon publication.
We encourage users to review this page periodically.
Veliro Travels
For any questions regarding these Terms & Conditions, please contact us:
- Email: info@velirotravels.com
- Phone: +94 74 234 5134
- Address: No. 123, Galle Road, Colombo 03, Sri Lanka.
- Website: www.velirotravels.com