Last Updated: 22/06/2026
Welcome to Veliro Travels. By accessing our website, making a booking, or using our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any travel arrangements.
1. INTRODUCTION
Veliro Travels is a Sri Lanka-based travel company providing tour packages, airport transfers, hotel bookings, travel planning services, visa guidance, and related travel services.
By using our website or booking any service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. BOOKING CONFIRMATION
All bookings are subject to availability and confirmation by Veliro Travels.
A booking will only be considered confirmed after:
- Receiving the required deposit or payment.
- Issuing a booking confirmation from Veliro Travels.
- Acceptance of these Terms & Conditions.
Veliro Travels reserves the right to refuse or cancel bookings when necessary.
3. PAYMENTS
All payments must be made according to the payment schedule provided during the booking process.
Accepted payment methods may include:
- Bank Transfers
- Credit Cards
- Debit Cards
- Other approved payment methods
All transaction fees, bank charges, and currency conversion costs are the responsibility of the customer unless otherwise stated.
4. PRICES
All prices displayed on our website or quotations are subject to change without prior notice due to:
- Currency fluctuations
- Government taxes
- Supplier rate changes
- Fuel surcharges
- Seasonal pricing adjustments
Once a booking is confirmed and payment received, the agreed price will remain fixed unless additional services are requested.
5. PASSPORTS, VISAS & TRAVEL DOCUMENTS
Travelers are responsible for ensuring they possess:
- Valid passports
- Required visas
- Health documentation
- Travel insurance
- Any other necessary travel documents
Veliro Travels provides guidance and information but cannot guarantee visa approvals or entry permissions granted by immigration authorities.
6. TRAVEL INSURANCE
We strongly recommend that all travelers obtain comprehensive travel insurance covering:
- Trip cancellation
- Medical emergencies
- Personal accidents
- Lost baggage
- Flight delays
- Travel disruptions
Veliro Travels shall not be responsible for losses that could have been covered by travel insurance.
7. CUSTOMER RESPONSIBILITIES
Customers agree to:
- Provide accurate personal information.
- Follow local laws and regulations.
- Respect local customs and traditions.
- Behave responsibly during tours and activities.
- Follow instructions provided by guides and service providers.
Any costs resulting from misconduct will be the sole responsibility of the traveler.
8. HEALTH & SAFETY
Travelers are responsible for assessing their own physical fitness and health requirements before participating in activities.
Veliro Travels reserves the right to decline participation in activities if safety concerns exist.
Travelers must inform us of any medical conditions, allergies, or special requirements before travel.
9. HOTEL ACCOMMODATION
Accommodation arrangements are subject to:
- Availability
- Hotel policies
- Check-in and check-out regulations
Hotel classifications and ratings are determined by the respective properties or local tourism authorities.
Special requests such as room upgrades, adjoining rooms, or early check-in cannot be guaranteed.
10. TRANSPORTATION SERVICES
Veliro Travels arranges transportation services through trusted providers.
While every effort is made to ensure punctuality and comfort, we are not responsible for delays caused by:
- Traffic conditions
- Road closures
- Weather conditions
- Mechanical issues
- Government restrictions
11. CHANGES TO ITINERARIES
Veliro Travels reserves the right to modify itineraries when necessary due to:
- Weather conditions
- Safety concerns
- Natural disasters
- Supplier availability
- Operational requirements
Alternative arrangements of similar value will be provided whenever possible.
12. FORCE MAJEURE
Veliro Travels shall not be held liable for delays, cancellations, losses, or disruptions caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Pandemics
- Government actions
- Civil unrest
- Transportation disruptions
- Severe weather conditions
13. LIABILITY LIMITATION
Veliro Travels acts as an intermediary between travelers and third-party service providers including hotels, airlines, transportation providers, and activity operators.
We are not liable for:
- Acts or omissions of third-party suppliers.
- Personal injury during activities.
- Loss of personal belongings.
- Flight cancellations or delays.
- Events beyond our control.
Our liability is limited to the value of the services booked through us.
14. WEBSITE CONTENT
All content on this website including text, images, logos, graphics, and design elements is the property of Veliro Travels unless otherwise stated.
Unauthorized copying, reproduction, or distribution is prohibited without written permission.
15. PRIVACY
Personal information collected through bookings, inquiries, and website usage is handled according to our Privacy Policy.
We are committed to protecting your personal information and maintaining confidentiality.
16. GOVERNING LAW
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Sri Lanka.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of Sri Lankan courts.
17. AMENDMENTS
Veliro Travels reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
Updated versions will be published on our website and become effective immediately upon publication.
Veliro Travels
For any questions regarding these Terms & Conditions, please contact us:
- Email: info@velirotravels.com
- Phone: +94 74 234 5134
- Address: No. 123, Galle Road, Colombo 03, Sri Lanka.
- Website: www.velirotravels.com